Known issue with firmware version 3A283 released Sept 14th 2020

Known issue with firmware version 3A283 released Sept 14th 2020
A small number of users have reported an issue where playback is interrupted or lost when using AirPods with the most recent firmware update from Apple (Firmware version 3A283, Sept 14th 2020).

If you experience similar problems, you may try these steps to resolve the issue:

- To reset your AirPods, follow these steps.

- To reset your connection between the AirPods and your Mighty Device, follow these steps:

1. Make sure the AirPods are in their case with the lid closed

2. Connect your Mighty Device to the Mighty App,

3. In the Bluetooth connections tab, find the AirPods in the list of previously connected devices (it may take a few seconds for the list to be populated in the App)

4. Swipe Left on the AirPods entry, and then tap the red trash icon to delete the previous connection.

- You can now re-pair the AirPods to the Mighty Device:

1. Open the lid of the AirPod case and press the button on the back of the case to initiate the AirPod pairing mode

2. In the Mighty App, Pull Down while in the Bluetooth Connections Tab to cause the Mighty to re-scan for the AirPods

3. When the AirPods appear in the list, tap the check-mark next the AirPod name to complete pairing

If you continue to experience issues, please complete an issue report by following the steps below so our tech team can look at the specifics of your case

To send an issue report:
1. Connect your Mighty to the mobile app
2.  Go to Settings (upper left, ☰ button within the HOME).
3. Select 'SUPPORT' then 'SEND REPORT'
4. Fill out the form and please indicate #3A283 as the ticket number
5. Hit SEND, and give it time to complete.

You may also submit a bug report to Apple, directly through their Feedback Assistant. We understand that AirPods are a popular choice for Bluetooth listening among our customers, and we are working hard to resolve the issue.

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